Terms & Conditions
We charge an installation fee to cover the time spent installing the water softener and any adaptations which may be necessary to your plumbing in order to connect the softener properly.
- The maximum installation fee is £240 + VAT
- Installation fee may be less than this, depending on the difficulty of the work involved and where the softener is to be fitted
- We will assess the installation requirements at your initial in-home demonstration and will confirm the cost with you
Refund of Installation Fee
If you decide to rent or buy your water softener after the end of the trial period, we will refund your installation fee in full
Your Free Trial Water Softener
We will install a demonstration unit for your free trial period.
Renting Or Buying Your Softener
At the end of the free trial period, you have three options:
- Rent your water softener
You can continue to rent the demonstration unit at a monthly cost of £25
- Buy a water softener
You can choose to buy the same model, or another model, outright and we will replace your demonstration unit
- Return your water softener
If you choose not to keep the water softener, we will remove it at a convenient time with no additional cost
Less than 5% of people choose to have their softener removed once they’ve discovered the benefits of soft water.
Refund of Rental Costs
If you choose to rent your water softener then subsequently decide to buy one from us, we will deduct the rental payments already made from the purchase price of your new water softener.